CARRIER EXPERIENCES

Documented accounts from motor carriers that have conducted business with 917Smith. This section is intended to preserve carrier accounts, supporting records and the context surrounding commercial disputes.

Why Carrier Experiences Matter

FreightGuard and similar broker-only reporting systems can present one side of a dispute to other brokers. This page provides a place for carriers to document what happened from their perspective and support their account with records.

Carrier submissions may involve payment disputes, deductions, Carrier411 reports, bond claims, communication with customers, contractual disagreements, detention, claims or other issues arising from freight transactions.

What We Look For

 

What Happened?

A chronological explanation of the load, the original agreement, the dispute and what happened afterward.

What Was Reported?

Copies of Carrier411 or FreightGuard reports, including the categories selected and the broker's written statement.

What Does the Evidence Show?

Rate confirmations, emails, invoices, text messages, bond claims, payment records and other supporting documents.

Featured Carrier Experience

Maxx Trans

Broker: 917Smith | Freight Transaction Dispute
Carrier Account

917Smith brokered a load to Maxx Trans for approximately $600, moving freight from Sunbelt Rentals in Cookeville, Tennessee, to Nokesville, Virginia.

After delivery, a dispute developed concerning payment. Maxx Trans maintains that 917Smith attempted to reduce the agreed freight charges and ultimately did not pay the amount Maxx believed was owed.

Maxx Trans subsequently filed a claim against 917Smith's broker bond and was paid through that process.

Carrier411 / FreightGuard Issue

Following the dispute, 917Smith filed two FreightGuard reports concerning Maxx Trans arising from the same underlying transaction.

Maxx Trans disputes the accuracy and characterization of those reports and maintains that the communications and actions cited by 917Smith must be viewed in the context of the payment dispute.

Carrier Position
Maxx Trans maintains that contacting a customer concerning an unpaid freight bill should not automatically be characterized as soliciting that customer for future freight.

Maxx further maintains that the complete record — including the rate confirmation, payment history, communications and bond claim — should be reviewed before conclusions are drawn from the FreightGuard reports.

Related Records:
FreightGuard Reports Supporting Documents Full Case Summary

 

Have You Had a Similar Experience?

We are collecting carrier experiences involving 917Smith so that individual disputes can be examined together and recurring practices, if any, can be identified from the underlying records.

A useful submission should explain what happened in chronological order and include as much supporting documentation as possible.

Submit Your Carrier Experience

Please provide the following information whenever available:

  • Carrier legal name
  • USDOT number
  • MC number
  • Load number
  • Date of transaction
  • Origin and destination
  • Agreed freight rate
  • Amount actually paid
  • Rate confirmation
  • Carrier411 / FreightGuard report
  • Emails and text messages
  • Invoices
  • Bond claim documents
  • Payment records
  • Explanation of the dispute
  • Current status of the dispute
SUBMIT YOUR EXPERIENCE
 
Publication Notice: Carrier experiences describe disputed commercial matters and should be understood as the submitting carrier's account unless independently established by supporting records. When available, source documents, broker statements and responses should be presented alongside the carrier's account so readers can evaluate the complete record. IF any portion of this site is inaccurate, please provide proof and we will make the necessary corrections.

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